What really happens when conflict arises? Is it truly about “fighting,” or is it simply a clash of needs and perspectives? How do we keep our cool, preserve relationships, and even build trust while resolving disputes? In this workshop, Sabrina, an etiquette coach, interpreter, and highly sought-after localisation expert, will guide us through practical, immediately usable tools to de-escalate tension and communicate with respect and calm. Together, we’ll explore what conflict really means, why respectful communication matters, and how to keep conversations focused on issues instead of personalities._x000D_ _x000D_ You’ll learn three core principles to approach any disagreement with poise, plus a step-by-step communication framework that can be applied to workplace disagreements, client misunderstandings, or even daily life. Through role-play practice, you’ll gain confidence in listening to understand, paraphrasing to validate, using “I” statements, and collaborating toward solutions. You’ll leave not only with insight, but also with actionable techniques, including simple de-escalation phrases, that make handling conflict less stressful, more constructive, and far more professional._x000D_ _x000D_ 冲突真的就是“打架”吗？其实它更像是需求和看法之间的碰撞。那我们怎么才能保持冷静，维护关系，甚至在解决矛盾的过程中建立信任呢？这场工作坊里，Sabrina——一位礼仪教练、口译员和热门本地化专家——会教我们一些实用马上能用的技巧，帮助我们化解紧张气氛，用尊重又冷静的方式沟通。一起聊聊冲突到底是啥，为什么尊重的沟通那么重要，还有怎么把话题聚焦在问题上，而不是人身攻击。_x000D_ _x000D_ 你会学到三个应对分歧的核心原则，还有一个按步骤的沟通框架，无论是职场争执、客户误会，还是生活琐事，都能用得上。通过角色扮演，你会练习怎样用心倾听、复述确认、用“I”语句表达感受，以及一起合作找到解决方案。不光带走满满的干货，还有一大波实操技巧，比如简单有效的缓解冲突句式，让你面对冲突时不慌张，更能建设性地处理，表现也更专业。