In David’s highly interactive Business Simulation Workshops, you’ll step into the role of a decision-maker and tackle the kinds of messy problems businesses face in the real world, complete with unexpected twists and real-time communication.

One of your hotel’s most important VIP guests has just arrived... and almost everything that could go wrong does. The room isn’t ready. Service is painfully slow. Mistakes pile up. And then the nightmare every business fears: the furious guest posts about the experience online, the complaint starts spreading, and suddenly you’re dealing with much more than one unhappy customer. Join David Stephen, a communication coach to high-level executives, for an interactive business simulation that puts you and your team in charge of a luxury hotel in crisis. You have just 24 hours to decide what to do, what to say, who should take responsibility and how far you’re willing to go to make things right.

As the situation develops, you’ll need to think like managers, negotiators and crisis communicators, balancing the needs of the customer against the interests of the business. Do you apologise publicly? Offer compensation? Who speaks to the VIP? What happens if your first solution isn’t accepted? Working together, you’ll practise decision-making under pressure, teamwork, negotiation, customer communication and protecting a brand when emotions are running high. There may not be one perfect solution, and every decision can create new consequences. It’s fast, practical and highly interactive, nd by the end, we’ll find out whether your team can turn a five-star disaster into a five-star recovery.

Business is easy to talk about. David’s Business Simulation Workshops ask you to actually make the decisions. Let's have a great workshop!

在David超互动的商业模拟工作坊中，你会扮演决策者，处理企业在现实世界里遇到的各种棘手问题——还有意想不到的转折和实时沟通的考验。

你们酒店一位最重要的VIP客人刚刚抵达……然后几乎所有能出问题的地方全出问题了。房间没准备好。服务慢得离谱。各种错误接连不断。然后每个企业都最怕的噩梦发生了：愤怒的客人在网上发帖吐槽，投诉开始扩散，你突然发现你要面对的不只是一个不满意的客人。加入David Stephen——高管沟通教练——来一场互动式商业模拟，你和你的团队要接管一家陷入危机的豪华酒店。你们只有24小时来决定怎么做、怎么说、谁来承担责任，以及你们愿意付出多大代价来挽回局面。

随着事态发展，你们需要像管理者、谈判专家和危机沟通专家一样思考，在客户需求和企业利益之间找到平衡。你要公开道歉吗？给补偿吗？谁来跟VIP谈？如果你的第一方案被拒绝了呢？通过团队合作，你会练习在压力下做决策、团队协作、谈判、客户沟通，以及在情绪高涨时保护品牌。可能没有完美方案，每一个决定都可能带来新的连锁反应。整个过程节奏快、实战性强、互动拉满，最后我们会看你的团队能不能把一场五星级灾难变成五星级逆袭。

商业说起来容易，David的商业模拟工作坊让你真的来做决策。一起享受这场工作坊吧！