"Speak when you are angry and you will make the best speech you will ever regret."- Ambrose BierceThe truth is that when conversations matter most, we are usually on our worst behavior. In a matter of seconds, our physiology changes so much that we are left with the intellectual capacity available to a monkey. Our bodies are prepared to deal with the sharp-toothed lion, not the manager, coworker or roommate. So what should we do? How can we prepare for these moments?Walk away from the conflict, and suffer the consequences. Handle them poorly, and suffer the consequences. Or learn to handle them well! In this very interactive workshop, you'll learn and use techniques to skillfully address emotionally and politically risky issues. It might get ugly and spicy during the two-hour session but you will come out of the room as a better person.解决冲突的必备技能大揭秘"当你生气时你就讲话，你会作出最精彩的演讲，但过后你将后悔不迭。"-劳伦斯·彼得当面对交谈至关重要的时刻，我们常常做出失控、不理性的行为。短短的几秒钟内，我们的生理将产生巨大变化，我们的思考能力将一度下降到猴子的水平。我们的身体可能做好了对付凶猛的狮子的准备，但面对我们的主管、同事或室友，这样的方式肯定会酿出大祸。远离冲突，否则我们很可能将面对不好的后果。处理不当，后果自负。或者学会处理好它们！在这个互动工作坊中，你将学习如何使用技巧来巧妙地解决情感冲突，甚至是有政治风险的问题。这两个小时的训练难免会有些观点碰撞和正面交锋的场面，但当你走出这个房间时，你肯定会变成一个更好的人！