Being able to peacefully resolve conflicts is a key skill for anyone in HR, sales, management or any role involving regular commication. In business and life, it's inevitable that we will all run into someone with whom we don’t get along. Whether it be silent, passive aggression or full-on screaming matches, handling someone we disagree with can all too often get ugly very quickly. However, that very rarely seems to solve the problem (if it ever does), so what do we do? Join us as we dive into the different types of miscommunications that bring about conflict and then discuss healthy ways to solve these issues and not only pacify the situation but make people respect us more in the future. This discussion and workshop will involve real-life examples and activities to sharpen your conflict resolution skills.化解职场冲突的方法对于从事人力资源，销售，管理或任何需要沟通交流的工作者，能够和平解决矛盾是一项关键技能。在职场和生活中，我们不可避免地会遇到一个与自己不合拍的人。无论是沉默，被动反抗，还是争论，与我们不合拍的人交往经常会让人很快抓狂。但是，这似乎很少能解决问题（几乎不可能），那么我们该怎么办？加入我们的行列，探讨各类能引发冲突的误解，并讨论能解决这些问题的健康方法，不但能缓和局势，而且能让其他人在今后更加尊重我们。该讨论会和工作坊将融入现实生活中的示例和活动，以提高您的冲突解决能力。