How do cultural differences shape the way we handle conflict in business? Why do some colleagues value direct debate while others see it as rude, or why do negotiations that seem simple in one culture feel tense and unproductive in another? In today’s globalized workplace, conflict is unavoidable, but when cultural norms and expectations collide, the challenge becomes even greater. In this workshop, Sabrina, an etiquette coach, interpreter, and highly sought-after localisation expert, will guide us through practical strategies to resolve disputes across cultures with professionalism and poise._x000D_ _x000D_ Drawing on Erin Meyer’s groundbreaking research in The Culture Map, we’ll explore how communication styles, attitudes toward disagreement, and approaches to authority differ around the world—and how these differences impact conflict resolution. You’ll learn to recognize cultural patterns that often fuel misunderstandings, develop tools to adapt your own communication style, and practice techniques for turning potential clashes into opportunities for stronger collaboration. This workshop will give you the essential skills to work more effectively and confidently in cross-cultural business environments._x000D_ _x000D_ 文化差异到底怎么影响我们处理商务冲突的方式？为什么有些同事喜欢直接辩论，而另一些人却觉得这样没礼貌？为什么在一个文化里看似简单的谈判，到了另一个文化却紧张又没效果？在这个全球化的职场，冲突不可避免，但当文化规则和期待碰撞时，挑战也更大。这次工作坊里，Sabrina——礼仪教练、口译员和备受欢迎的本地化专家——会带我们学习如何用更专业、更冷静的方式解决跨文化矛盾。_x000D_ _x000D_ 我们会基于Erin Meyer在《The Culture Map》里的重要研究，了解不同国家的沟通风格、对分歧的态度以及对权威的看法是怎么不一样的——这些差异又是如何影响冲突解决的。你会学会识别那些经常导致误会的文化模式，掌握调整自己沟通方式的技巧，还能练习把潜在的冲突变成更好合作机会的方法。这场工作坊会帮你在跨文化商务环境中更自信、更高效地工作。