How confident are you in your ability to deal with conflict? It's an incredibly useful skill needed by leaders and team members alike, especially leaders! So where do you start? How can you identify the root of a conflict? How should you approach it? How do you deal with each side in a way that's fair and leads towards a resolution? What do you always need to keep in mind?_x000D_ _x000D_ Mike happens to be an expert not only in the fine art of conflict resolution but also in the art of training people to do it. So let's do that! This will be a highly interactive workshop complete with tips, tricks and methodology that you will use today! There will be role-play, case studies, and discussions. Let's have a potentially life-changing and definitely super fun workshop!_x000D_ _x000D_ 你对自己处理冲突的能力有多大信心?这是领导者和团队成员都需要的一项非常有用的技能，尤其是领导者!那么从哪里开始呢?你如何确定冲突的根源?你应该如何处理它?你如何以一种公平的方式处理双方的问题，并最终达成解决方案?你需要时刻牢记什么?_x000D_ _x000D_ Mike不仅是解决冲突艺术方面的专家，也是培训人们解决冲突艺术方面的专家。让我们来尝试吧!这将是一个高度互动的研讨会，包括你今天将使用的技巧和方法!课程包括角色扮演、案例研究和讨论。让我们来一个潜在的改变生活，超级有趣的研讨会!