What happens to the way we speak when a conversation turns into a conflict? Why do some words immediately make people defensive, while others can completely change the direction of an argument? In this interactive workshop, we’ll explore the language of conflict: the words, phrases and communication patterns people use when they disagree, feel attacked, need to defend themselves or want to challenge someone without making the situation worse. We’ll look at how to disagree firmly without becoming aggressive, respond when someone crosses a line, de-escalate tense situations, and recognise the subtle language that can turn a small disagreement into a much bigger fight.

The workshop will be hosted by Andreas, a TEDx public speaking coach and award-winning speaker and trainer, and it won’t just be about learning useful phrases. Through examples, exercises and real-time practice, you’ll explore the psychology underneath difficult conversations and learn how tone, framing and word choice can completely change how a message is received. How do you stand your ground without losing control? How can you call someone out without immediately creating an enemy? And when is being diplomatic actually the wrong approach? Expect a practical, energetic and highly interactive session that will give you a smarter toolkit for handling conflict at work, in relationships and in everyday life.

当一场对话变成冲突时，我们说话的方式会发生什么变化？为什么有些词会立刻让人进入防御状态，而另一些表达却能彻底改变争论的走向？在这场互动工作坊中，我们会一起探索“冲突中的语言”：当人们意见不合、觉得被攻击、需要保护自己，或想挑战对方但又不想把局面搞得更糟时，会使用哪些词语、句式和沟通模式。我们会看看如何坚定表达不同意见，但不变得咄咄逼人；如何在别人越界时回应；如何让紧张局面降温；也会识别那些看似细微、却可能把小分歧变成大冲突的语言信号。

本次工作坊将由 Andreas 主持。他是 TEDx 公共演讲教练，也是一位获奖演讲者和培训师。这场活动不会只是学习一些“好用句子”。通过案例、练习和现场实践，你会探索困难对话背后的心理机制，并学习语气、表达框架和措辞选择，如何完全改变一条信息被接收的方式。

怎样坚持自己的立场，同时不失控？怎样指出对方的问题，却不立刻制造一个敌人？又在什么时候，“保持圆滑”反而不是正确做法？期待一场实用、有能量、高互动的工作坊，让你在工作、关系和日常生活中面对冲突时，多一套更聪明的表达工具。