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UID:20260709T101228Z - 88911@iZuf69e0i0z4ibdboqb33jZ
DTSTART;TZID=Asia/Shanghai:20250816T080000
DTEND;TZID=Asia/Shanghai:20250816T100000
CREATED:20260709T101228Z
DESCRIPTION:<a href="http://popcornclubshanghai.com/event/intro-to-dealing-
 with-conflict-calm-smart-44540/register">Intro To Dealing With Conflict: C
 alm & Smart  冲突处理入门：冷静又机智</a>\nWhat really happens
  when conflict arises? Is it truly about “fighting\,” or is it simply 
 a clash of needs and perspectives? How do we keep our cool\, preserve rela
 tionships\, and even build trust while resolving disputes? In this worksho
 p\, Sabrina\, an etiquette coach\, interpreter\, and highly sought-after l
 ocalisation expert\, will guide us through practical\, immediately usable 
 tools to de-escalate tension and communicate with respect and calm. Togeth
 er\, we’ll explore what conflict really means\, why respectful communica
 tion matters\, and how to keep conversations focused on issues instead of 
 personalities._x000D_ _x000D_ You’ll learn three core principles to appr
 oach any disagreement with poise\, plus a step-by-step communication frame
 work that can be applied to workplace disagreements\, client misunderstand
 ings\, or even daily life. Through role-play practice\, you’ll gain conf
 idence in listening to understand\, paraphrasing to validate\, using “I
 ” statements\, and collaborating toward solutions. You’ll leave not on
 ly with insight\, but also with actionable techniques\, including simple d
 e-escalation phrases\, that make handling conflict less stressful\, more c
 onstructive\, and far more professional._x000D_ _x000D_ 冲突真的就是
 “打架”吗？其实它更像是需求和看法之间的碰撞。那
 我们怎么才能保持冷静，维护关系，甚至在解决矛盾的
 过程中建立信任呢？这场工作坊里，Sabrina——一位礼仪
 教练、口译员和热门本地化专家——会教我们一些实用
 马上能用的技巧，帮助我们化解紧张气氛，用尊重又冷
 静的方式沟通。一起聊聊冲突到底是啥，为什么尊重的
 沟通那么重要，还有怎么把话题聚焦在问题上，而不是
 人身攻击。_x000D_ _x000D_ 你会学到三个应对分歧的核心原
 则，还有一个按步骤的沟通框架，无论是职场争执、客
 户误会，还是生活琐事，都能用得上。通过角色扮演，
 你会练习怎样用心倾听、复述确认、用“I”语句表达感
 受，以及一起合作找到解决方案。不光带走满满的干货
 ，还有一大波实操技巧，比如简单有效的缓解冲突句式
 ，让你面对冲突时不慌张，更能建设性地处理，表现也
 更专业。
DTSTAMP:20260709T101228Z
LOCATION:China\,\, Shanghai
SUMMARY:Intro To Dealing With Conflict: Calm & Smart  冲突处理入门：冷静又机智
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